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SaaS facts & stats

7 fact-checked facts about software as a service, each with the reason behind it. 5 more are in today's round and join this page after it closes.

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The basics

What does SaaS stand for?

AnswerSoftware as a Service

SaaS stands for software as a service: the provider hosts and maintains the software, and customers subscribe to use it.

In subscription businesses, what does 'churn rate' measure?

AnswerThe share of customers who cancel over a period

Churn rate is the percentage of customers or revenue lost over a given time period.

Going deeper

What does IaaS stand for in cloud computing?

AnswerInfrastructure as a Service

IaaS provides raw computing resources such as virtual machines, storage and networks on demand.

What is an SLA between a service provider and a customer?

AnswerService level agreement

A service level agreement sets measurable promises, such as uptime and support response times.

What does 'on-premises' software mean?

AnswerSoftware installed and run on the customer's own computers or servers

On-premises software runs on hardware the customer owns or controls, the opposite of provider-hosted SaaS.

Expert level

About how much downtime per year does 99.9% uptime allow?

AnswerAbout 8.8 hours

A year has 8,760 hours, and 0.1% of that is 8.76 hours of allowed downtime.

What uptime percentage is meant by 'five nines' availability?

Answer99.999%

Five nines means 99.999% availability, which allows only about 5 minutes of downtime a year.

Know these cold?Today's round is five questions like these, 20 seconds each. Your streak and level follow you to every arena.Play today's round