What does SaaS stand for?
AnswerSoftware as a Service
SaaS stands for software as a service: the provider hosts and maintains the software, and customers subscribe to use it.
Tech · Facts & stats
SaaS facts & stats
7 fact-checked facts about software as a service, each with the reason behind it. 5 more are in today's round and join this page after it closes.
The basics
In subscription businesses, what does 'churn rate' measure?
AnswerThe share of customers who cancel over a period
Churn rate is the percentage of customers or revenue lost over a given time period.
Going deeper
What is multi-tenancy in SaaS?
AnswerOne software instance serving many separate customers
In a multi-tenant design, many customers share the same application and infrastructure while their data stays separate.
What does MRR stand for in subscription businesses?
AnswerMonthly recurring revenue
MRR is the predictable subscription revenue a business expects to receive each month.
What is an SLA between a service provider and a customer?
AnswerService level agreement
A service level agreement sets measurable promises, such as uptime and support response times.
Expert level
What uptime percentage is meant by 'five nines' availability?
Answer99.999%
Five nines means 99.999% availability, which allows only about 5 minutes of downtime a year.
What does SSO stand for in software login systems?
AnswerSingle sign-on
Single sign-on lets a user log in once and access several connected applications without logging in again.
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